CHINA SPH Property Management | Promoting quality improvement through “standardized” services

Quality is the cornerstone of property services and the goal that China SPH Property Management is pursuing unremittingly.

Driven by the mission of the new era, China SPH Property has always adhered to the service concept of "creating warmth with care", focusing on butler customer service, engineering mechanical and electrical, order maintenance, environmental cleaning, landscaping and other aspects, and implementing services into every service to create a higher quality community life for the owners.

While providing basic property services, China SPH property management team strengthens communication with owners by setting up customer service hotlines and establishing WeChat groups for owners to ensure that owners' demands are responded to and resolved in a timely manner. The butler customer service ensures that every item is responded to and resolved in daily inspections, reporting incidents and repairs, public disclosure of charges, organization of activities and other services, providing warm service to the owners.

 Let’s work together to create a better life and enjoy a clean home. China SPH property cleaning team develops detailed plans to improve the sanitary environment, including daily cleaning frequency and maintenance quality standards. In addition to doing daily tasks such as garbage cleaning, community facility cleaning, disinfection and sterilization, we also regularly use high-pressure water guns to flush community roads, decorative walls and other places, so that owners can enjoy a comfortable living environment more comfortably.

China SPH property management team uses standardized technology as support to explore innovative property services and regularly organizes convenient services such as blood donation, free medical consultations, free haircuts, carpet cleaning, and popular science lectures. At the same time, we also carry out rich and colorful community cultural activities, such as Spring Festival New Year's Eve, Lantern Festival, Dragon Boat Festival rice dumplings, Children's Day parent-child activities, Mid-Autumn Festival mooncake-eating competition, etc., to enhance communication and friendship between neighbors and create a harmonious and beautiful community atmosphere.

In the future, China SPH Property will continue to take improving standardized service quality as its starting point and end point, apply the content of property service standards to actual work and continuously improve it, actively build a beautiful community, create a corporate benchmark business card, and provide owners with standardized, refined and higher-value service experience.